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Terms & Conditions

Credit Card Orders
USA and Canada: We accept Visa, MasterCard, American Express. We do not apply any surcharge for credit cards. You will be charged only the total that you see on order page.

Prepaid Orders
You will be automatically emailed detailed bank/wire transfer instructions after you submit the order. Please allow 1-2 business days for bank transfer to realize. For exact transfer timeframe please contact your bank.

Customers placing orders with non-US/Canada issued American Express cards might be a subject to additional verification. We will do our best to complete verification within one business day. However, delay is possible. We will notify you if we encounter any problems.

All international customers are ultimately responsible for any customs duties, fees, and/or local taxes if applicable to the shipment. In the event of the shipping company charging ASG for the customs taxes/duty a client is responsible for, such client authorizes ASG to charge his/her credit card on file to recover these funds. If there is no credit card on file, a bill will be sent to such client and the payment is expected within 10 business days.

All orders from California, USA are charged at current tax rate.

All claims for shortage or damage must be made no later than seven days after receiving the goods.

Dead on arrival (DOA) defined as product that is inoperable upon first installation. Product is considered inoperable ONLY if the manufacturer recognizes it as defective. (Note: LCD screen with less than five bad pixels is not considered as defective, so such monitor is not considered as DOA.) Products that fail after being in use for any period of time are defined as defective and must be handled under the warranty program. Warranty for all products is 12 months from the date of purchase. ASG will be responsible for shipping products back to ASG. Shipping instructions will be issued by ASG with RMA.

DOA and defective merchandise will be replaced, repaired, or credited (our option). DOA Claims should be submitted not later than seven days from the date of delivery.

20% restocking fee applies to all shipped items returned for refund or store credit against future purchase. No returns or refunds after 15 days.

S/H charges are non-refundable. Clients are solely responsible for all costs, associated with shipping products back to us in the event of the return, repair, or replacement procedure. Replacement (or repaired) product will be shipped to a client via ground service, regardless of the original shipping method selected. However, shipping will be upgraded if a client is willing to pay for a faster service.

No returns without RMA (Return Merchandise Authorization). Once issued, RMA is valid within ten (10) business days. All products must be returned in the original packaging and must contain all parts, such as manuals, software and cables. Products returned without all of the original parts may be returned to you at your expense and without a credit issued by ASG.

In the event a product is listed at an incorrect price due to typographical error, ASG has the right to refuse or cancel any orders placed for products listed at the incorrect price. ASG has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is canceled, ASG will immediately issue a credit to your credit card account in the amount of the incorrect price. If any action is commenced for the collection of the amount due or to enforce the "terms and conditions of sales", the buyer must pay attorney`s fees and any other costs associated with the aforementioned action.

The sale shall be governed by and enforced in accordance with the laws of the State of California, USA.